One of StoneArch‘s major clients was St. Luke’s, a hospital network based in Duluth, MN. Despite never having visited the hospital (three hours north of my home), I established relationships with the staff and gained strong familiarity with the facilities of the hospital proper and its many clinics in the region. I took some pride in being able to correct specific details pertaining to scheduling or services, knowing when to ask questions about specialty clinics, sensing when a claim or a directory was slightly off.
Among my achievements with this client, I was asked to create an original neonatal calendar. This comprised the best information for new parents to expect changes in diet, activity, and waste for a newborn child in the first dozen weeks. I thought it came out pretty nicely, actually.